Remove Live Security Platinum virus

If your computer is infected with Live Security Platinum virus,then you are probably reading this article so you can understand how to get rid of it.The good news is that we have the instructions to help you get rid of this virus.

Live Security Platinum is a Rogue Security Software!

Live Security Platinum is a malicious software also known as rogue antivirus, which mimics a security product and after a bogus scan will report inexistent PC infections in an attempt to convince victims to buy this fake security product.
Some of the bogus alerts you may see include:

Live Security Platinum Warning
Spyware.IEMonster process is found. This is virus that is trying to send your passwords from Internet browser (Explorer, Mozilla Firefox, Outlook & others) for the third-parties.
Click here to protect your data with Live Security Platinum.

Live Security Platinum Warning
Live Security Platinum has found viruses at your system.
We highly recommend to get license for Live Security Scanner to remove harmful software now.

Live Security Platinum got on your PC after you have visited an infected website that has displayed a warning which reported that your computer is infected and encouraged you to “clean” it by using this malicious software or from an malicious email attachment.
Once installed,Live Security Platinum will display fake scan results and alerts,reporting that malware has been detected on your PC.However if you attempt to use the program to remove these infections, it will state that you first need to purchase it before it can do so.
As part of its self-defense mechanism,Live Security Platinum will also install a malicious rootkit on machine which will hijack your browser and state that the site you are visiting is infected and terminate some programs when you attempt to start them and state that they are infected.The message you will see when this occurs is:

Warning!
Application cannot be executed. The file rdpclip.exe is infected. Please active your antivirus software.
Security Monitor: WARNING!
Attention! System detected a potential hazard (TrojanSPM/LX) on your computer that may infect executable files. Your private information and PC safety is at risk.
To get rid of unwanted spyware and keep your computer safe you need to update your current security software.
Click Yes to download official intrusion detection system (IDS software).

If your computer is infected with Live Security Platinum ,then you are seeing this screens:

Live Security Platinum infection

Live Security Platinum bogus alert

Live Security Platinum warning

Registration codes for Live Security Platinum

As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.

Live Security Platinum license key: AA39754E-715219CE

Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.


Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

  1. To get your PC into Safe Mode with Networking,restart your computer and while the computer is booting press and hold the F8 key before the Windows start-up logo appears.
    With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the F8 key, tap the F8 key continuously until you get the startup menu.
  2. The Windows Advanced Options Menu screen will now be dispalyed,and you’ll need to use the arrow keys to highlight Safe Mode with Networking , and then press ENTER key.
    [Image: Safemode.jpg]
  3. Log on to your PC with a user account that has administrator rights

STEP 2: Check for Live Security Platinum malicious proxy server

In some cases,Live Security Platinum may add a malicious proxy which will prevent you from accessing the internet.To check and remove any malicious proxy, follow the below steps.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Fix your Windows Registry from Live Security Platinum malicious changes.

Live Security Platinum has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Stop Live Security Platinum malicious processes with RKILL

RKILL is a program that will attempt to terminate any malicious processes associated with Live Security Platinum ,so that we will be able to perform the next step without being interrupted by this malicious software.
As RKILL will only terminate Live Security Platinum running process, and not actually remove the malicious files, after running it you should not reboot your computer as the malware processes that are configured to start automatically will just be started again.

  1. While your PC is in Safe Mode with Networking,download the latest version of RKILL.
    Please note that we will need to be using a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
  2. Double-click on the iExplore to start RKILL and automatically attempt to stop any processes associated with Live Security Platinum .
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF your having problems while trying to start or RKILL, you can download another renamed versions of RKill from here.
  4. When RKILL has completed its task, it will generate a log.Only then you can proceed with the rest of the guide.
    [Image: Live Security Platinum  rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files from your PC

To remove the Live Security Platinum malicious files we will be using Malwarebytes Anti-Malware Free, a powerful on-demand scanner which can detect and remove this infection.

  1. Download the latest official version of Malwarebytes Anti-Malware Free.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. After you have downloaded Malwarebytes Anti-Malware,double click on mbam-setup.exe file to start the installation process and then follow the prompts to install this product.
    When the program has finished installing, make sure you leave both the Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If Malwarebytes prompts you to reboot, please do not do so.
    [Image: install-malwarebytes.png]
  3. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: decline-trial-malwarebytes.png]
  4. On the Scanner tab,please select Perform full scan and then click on the Scan button to start scanning your computer for any possible infections.
    [Image: malwarebytes-full-system-scan.png]
  5. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: malwarebytes-scanning.png]
  6. When the scan is finished a message box will appear, click OK to continue.
    [Image: malwarebytes-scan-finish.png]
  7. You will now be presented with a screen showing you the malware infections that Malwarebytes Anti-Malware has found on your PC.
    Make sure all the infected objects are Checked(Ticked) for removal and then click on the Remove Selected button to remove them.
    [Image: malwarebytes-scan-results.png]
  8. Malwarebytes Anti-Malware will now start removing the malicious files.
    If during the removal process Malwarebytes will display a message stating that it needs to reboot, please allow this request.

    [Image: malwarebytes-reboot-prompt.png]

You can now start your computer in normal mode as this infections should have now been removed from your PC.

STEP 6: Double check for any left over malicious files with HitmanPro

HitmanPro is a cloud on-demand scanner , that uploads unknown files to the a scan sloud where are analyzed using the anti-virus programs of 5 different vendors (Bitdefender,Emsisoft,G-Data,IKARUS and Dr. Web).

  1. While in Normal Mode,download the latest official version of HitmanPro.
    HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
  2. Double click on the HitmanPro.exe file to start the HitmanPro and then follow the prompts to start a system scan with this program.
    [Image: hitmanpro-scanning.png]
    NOTE: IF you have problems starting HitmanPro,hold down the left CTRL-key while you start HitmanPro and all non-essential processes are terminated, including the malware process. (You can watch this video to see how you can start HitmanPro in ForceBreach mode :  http://www.youtube.com/watch?v=m6eRWTv2STk)
  3. HitmanPro will start scanning your system for malicious files. Depending on the the size of your hard drive, and the performance of your computer, this step will take anywhere from 5 to 10 minutes.
    [Image: hitmanpro-scanning.png]
  4. Once the scan is complete,a screen displaying all the malicious files that the program has found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  5. Click Activate free licenseto start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  6. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

STEP 6: Remove Live Security Platinum malicious registry keys and restore your machine default settings

Live Security Platinum has changed some malicious registry keys to your Windows installation which we need to remove or fix.

  1. Please download the latest official version of RogueKiller.
    ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
    [Image: roguekiller-1.png]
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
    [Image: roguekiller-2.png]
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
    [Image: roguekiller-1.png]

About Me

My name is George Ionescu, and I'm one of the "good people" from PcInfected.com I have joined this website in an attempt to help the Internet users when trying to remove malware from their machines.